All it takes is three simple steps...
Step 1		Step 2		Step 3
Register online, tell us what is bothering you and make payment		Upload two photographs		Log back in to see what our doctors advise and, if appropriate, order the recommended treatment

Photograph assessment - how we can help you

If you're worried about a lump, bump, genital wart, spot, blister or rash on or around your genitals we might be able to diagnose and treat it online. We regularly diagnose and treat genital herpes, genital warts and thrush online.

Follow up treatment available by post where appropriate

Even better, if our doctors diagnose your condition we may be able to offer you treatment by post. We can offer genital wart treatment, herpes treatment and treatment for thrush through this website.

How the service works

• Take two good digital photographs and save them on to your computer.
• Register with DrThom and answer questions about what is bothering you by clicking on the link below.
• Purchase a voucher using a credit or debit card. The voucher allows you to upload up to two digital photographs.
• Upload your photographs by following the instruction provided.
• Await our response. We aim to respond within one working day and we'll communicate with you through your online patient record.

Important things you should know about this service

DrThom cannot guarantee that we'll be able to diagnose your problem. The charge for this service covers the cost of the assessment not our ability to make a diagnosis. Nevertheless we'll do our very best to provide you with a diagnosis or at least offer guidance on the likely cause. If we diagnose you with genital warts, genital herpes or thrush we may be able to offer you treatment by post.

What happens if the quality of the photograph is not good?

You need to upload a good quality photographs as a jpeg file. If we think the quality of the photographs is poor we will refund you the cost of using this service after deducting a £7.50 administration charge. If you upload a photograph of something that is not on your genitals then we will refund you the cost of the service after deduction of the £7.50 administrative charge.

What kind of camera can I use to take the photographs

Most digital cameras are able to take a picture of sufficient quality. if you are using the camera on a mobile telephone, you must make sure that the resolution is at least 3.0 megapixels.

What are the best kind of pictures to upload?

Check that the lump, bump, spot, blister or rash is in focus on the photographs you upload. Make sure that the photograph provides as much detail as possible of the area in question. Two pictures from a different angle or one close up and one slightly farther away will be helpful. Use good lighting and avoid using a flash.

Unsuitable patients

• Don't use this service if you're worried about a lump, bump, blister or rash that isn't on your genitals. We can't give an assessment of lumps, bumps, blisters or rashes that aren't on your genitals.
• If your lump, bump, spot, blister or rash is very painful or changing rapidly, you must make arrangements to be examined by a doctor and should not rely on this online service. You can find the contact details of NHS sexual health clinics on this website.
• If you don't have access to a reasonable digital camera or at least a 3.0 megapixels mobile telephone then you mustn't use this service.